Privacy Policy

Last updated: 11 August 2026

Journey supports people and couples trying to conceive. Fertility, cycle, symptom and relationship information can be sensitive, so we collect only what is needed to provide features you choose to use.

DANIEL ILOH LIMITED is the controller responsible for Journey. Contact us at support@withlovejourney.com.

Information we process

• Account and profile details, including email, name, photo and country region.
• Cycle dates, estimates, symptoms, moods, temperature, medication, journal entries and appointments you record.
• Partner invitations, connection status, shared check-ins and messages.
• Subscription status and transaction identifiers supplied by Apple, Google and RevenueCat.
• Notification tokens, app diagnostics, security logs, feature-interaction events and consented website access requests.
• Daily health summaries you explicitly import from Apple Health or Health Connect and meal photos you submit for a nutrition estimate.

Product analytics records event names, platform information and coarse website source information. It does not include full page URLs, journal text, email addresses, referral codes, or the health values you enter.

How information is used

We use information to operate Journey, synchronize connected partners, calculate user-facing estimates and scores, produce reports, deliver reminders, understand feature adoption, improve reliability, manage subscriptions, prevent abuse and provide support.

Our legal bases depend on the activity: performing our contract with you to provide the app; your consent for optional health imports, notifications and meal-photo analysis; legitimate interests in securing, debugging and improving Journey; and compliance with legal obligations. Where applicable, we process health-related information with your explicit consent, which you may withdraw by stopping the feature or deleting the related data.

Partner sharing

Connecting a partner shares the information identified in the app. Only connect someone you trust. Either account may disconnect using the app.

Service providers and transfers

Journey uses providers including Supabase for hosting and authentication, RevenueCat for subscription status, Apple and Google for platform services, Firebase for notifications, Brevo for transactional email and OpenAI for meal-photo nutrition estimates you explicitly request. Data may be processed in the countries where these providers operate under appropriate safeguards.

Your choices and rights

You can edit information in the app, disconnect a partner, export selected records and request account deletion. Depending on your location, you may also request access, correction, restriction, objection or portability.

Retention and security

We keep account content while your account is active. In-app account deletion removes the active account and its stored files; limited security, fraud-prevention, transaction or legal records may be retained where required, and encrypted backups may expire on their normal rotation schedule. We use access controls, row-level database policies, encrypted transport and restricted service credentials.

Children

Journey is intended for adults aged 18 or over and is not directed to children.

Complaints

Please contact us first so we can help. If you are in the United Kingdom, you may also complain to the Information Commissioner’s Office at ico.org.uk. Other regions may provide a local data-protection authority.

Estimates and wellbeing information

Cycle and fertility information shown by Journey is based on the data and settings you provide and may be incomplete or inaccurate. Seek advice from a qualified healthcare professional for medical concerns or decisions.

Contact

Email support@withlovejourney.com.